Returns / Exchanges
All orders come with a 14 day returns policy.
We are confident in the quality of our products and hope you are happy with your purchase. As such, our primary concern is to address any issues that you may have with your order as soon as possible.
All items being returned must be pre-arranged, and either organised to be returned by the purchaser, or at our discretion we can arrange this on your behalf (for a 15% charge to cover collection costs - min. £30). To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging and in a re-saleable condition. You will also need the receipt or proof of purchase.
To start the return process, you can contact us at email@example.com. If your return is accepted, you are responsible for arranging and paying for the return shipping to Prestige Dining Tables.
Receipt of Delivery
When our customer receives their delivery, we request that they briefly check their delivery.
If our customer notices any discrepancies at all (damaged cartons, tape or shrink wrap not intact) they should note ‘damaged’ on to the drivers delivery Point Of Delivery (POD) document; the customer can give a more detailed report to us within 48 hours.
If the carrier refuses to allow the customer a few minutes to briefly check the condition of their delivery, the customer should make a note of this on the driver’s delivery document.
Cartons containing glass items should be checked if possible.
If you find that an item has a quality issue, we aim to address this as quickly as possible and with minimum inconvenience to our customer. As such, we will uplift or credit any damaged item(s) at our expense. Contact our friendly Returns Department as soon as possible, let them know the issue, and they will take you through the process.
Shortages or Incorrect Items
If your order arrives incomplete, or incorrect, please contact our Returns Department as soon as you can, and we can then investigate any claims.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All orders cancelled after 48 hours are subject to a £20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
For any queries regarding the above, or to return or exchange a product, please contact: